Car Park

Parking at White River Place is now simpler, faster and greener, powered by Hozah, a ticketless parking payment system designed to remove stress and queues for drivers. Using automated number plate recognition technology (ANPR) and an app-free permit system, Hozah AutoPay, registered visitors will be able to drive in and out of the car park without needing a ticket.

You will find our car park entrance on Trinity Street PL25 5AZ, with 550 spaces it provides easy access to the centre.

Car park charges:

Up to 1hr - £0.80

Up to 2hr - £1.40

Up to 4hr - £3.00

All day - £8.00

Overnight - £5.00

Evening 15:00-23:00 (arriving after 15:00 and leaving before 23:00) - £1.20

Charges applicable to all vehicles, including disabled badge holders.

METHODS OF PAYMENT

  • Payments are managed by Hozah via an automatic number plate recognition (ANPR) system.
  • Hozah AUTOPAY (register once): drive in and out with no tickets, apps or queues. Register Once, Pay Automatically
    • Visit https://my.hozah.com/signup
    • Enter your vehicle registration and payment details
    • That’s it, you’re set up for every future visit. Each time your vehicle enters the car park, Hozah will automatically take payment according to the applicable tariff, with no need to pay manually or use your phone.
    • Important: You only need to register once. After that, parking payments are fully automatic.
  • ONE-OFF DIGITAL PAYMENT (PaybyWeb): If you do not want to register with hozah.com/1236, you can pay for a single visit on your phone after parking.
    • Please see on-site signage for more information.
    • Enter the date, start time and duration of parking.
    • Continue to checkout.
    • Enter your email, vehicle registration and card payment details.
    • Hit pay. Simple.
  • KIOSKS: Prefer to pay on-site? When you’re ready to leave, simply go to a Hozah kiosk to confirm your stay. Every payment is processed securely and instantly.
  • Payment must be made on the same day.
  • If you have concerns and/or think you have been issued a Penalty Charge Notice (PCN) incorrectly, Hozah can advise you. Please go to:  https://support.hozah.com/hc/en-gb

 

FAQ

What are the changes at the car park?

  • The changes are designed to reflect a modern approach to parking and will see the car park become barrierless, ticketless and largely cashless.
  • Using number plate recognition technology (ANPR) and an app-free permit system, registered visitors will be able to drive in and out of the car park without the need for a ticket.

Why are you making these changes?

  • The new system is a much more modern, greener and efficient approach to parking, and brings us in line with many other car parks offering barrierless, ticketless and cashless parking.

Are the opening times changing?

  • Car park times are staying the same, please see on-site signage for more information.

When will payment be taken from my account?

  • Payment will never be taken until you have actually visited the centre and the ANPR system has recognised that your car has left the car park.

If there are no barriers, how does the car park know when it’s full?

  • The car park's capacity is closely monitored, and when it’s full, the entry will be closed by members of the team to allow the appropriate number of cars to exit before it's reopened.

Who is Hozah?

  • Hozah is the UK’s leading provider of automated parking and has provided similar systems for other shopping centres, football clubs and universities.