Frequently Asked Questions.

Q.  Where is the nearest tourist information centre?

A.  St Austell’s nearest tourist information centre can be found on Southbourne Road or by calling 01726 879500

Q.  Do you provide wheelchairs and electric scooters?

A.  A shopmobility office is located on the ground floor of White River Place car park. The opening hours are Monday to Friday, 10am – 3pm. Visit their website for more information http://gostaustell.org.uk/

Q.  Are there parking facilities for disabled people?

A.  Disabled parking spaces are available on all levels of White River Place’s multi-storey car park.  Charges are at normal hourly rate.

Q.  Is there designated cycle parking?

A.  Yes, designated cycle parking can be found outside White River Cinema and outside the centre’s public toilets.

Q.  Are there designated motorcycle spaces?

A.  Yes in the multi-storey car park. Chargeable at the same hourly rate as all vehicles.

Q.  Where is the disabled toilet?

A.  There is a disabled toilet located in the Shopmobility office, as well as in the public toilets on shopping level 1 accessible from South Street.

Q.  Where are the public toilets?

A.  The entrance to White River Place’s public toilets can be found on shopping level 1, accessible from South Street. Baby changing and disabled facilities can be found here.

Q.  What time does the car park close?

A.  White River Place’s car park closes at 11.30pm all week.

Q.  What banks and building societies do you have in the centre?

A.   Halifax & Lloyds 

Q.  Are there parent and child changing facilities

A.  Yes, the are located in the toilets on level 1 accessable from South Street.

Q.  What times will the stores be open on Bank Holidays?

A.  Bank Holiday opening times are usually 10am – 4.00pm but it is worth checking with the shop or restaurant before visiting White River Place.

Q.  Do you have ATM machines?

A.  Yes, Halifax & Lloyds Banks have ATM machines outside the premises.

Q.  Is there a post office in White River Place?

A.  No, the nearest post office can be found on High Cross Street in St Austell.

Q.  Is there WIFI available at White River Place?

A.  Free Wifi is available for all visitors to White River Place. 

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